Frequently asked questions

📦 Orders & Shipping

How do I place an order?

Add product in cart using the cart button, then proceed to checkout from cart :)

Do I need an account to place an order?

No, you can checkout as a guest, but we recommend signing up for easier use in the future (wishlist, pre-filled addresses) and to have a record of your orders for future loyalty/gift programs.

How long will it take for my order to arrive?

It shouldn’t take longer than 3–4 business days, but depending on timing and what city you are in it could also arrive in 1 day.

What are the shipping costs?

Shipping all over Macedonia costs 150 MKD.

Do you offer free shipping?

Yes, on orders above 2000 MKD.

Do you ship internationally?

Not currently.

What should I do if my order hasn’t arrived?

💳 Payments

What payment methods do you accept?

Cash on delivery for now, but we are working on integrating a payment processor — pretty soon you will be able to pay with credit or debit Visa or MasterCards :)

Can I pay on delivery (cash on delivery)?

Yes! This is the only option right now :(

Do you offer gift cards or store credit?

Not yet.

📚 Books & Availability

How can I know if a book is in stock?

You will be able to add it to your cart using the yellow cart button with the plus on it.

What if the book I want is out of stock?

You can sign up to be notified by email in case of restock! The more people on our notify list, the bigger the chances of a restock.

Can I preorder upcoming releases?

Not yet, but we are working on having pre-orders in the near future :)

Are the books new or second-hand?

The books are all new.

Can I request a book you don’t currently have?

For sure — you can submit it in our suggestion box on our landing page, or write us on our socials.

🔁 Returns & Exchanges

Can I return a book?

Yes, within 15 days of purchase. Please check our Terms and Conditions for more details.

How do I exchange an item?

You call us to send you a courier to pick up the order and return it to us. Check Terms and Conditions for more details or contact us by phone or email.

🎁 Gifts & Special Orders

Can I send a book as a gift?

Yes, we offer free gift-wrapping! Write us a comment on checkout that you want it gift wrapped.

Can I include a message with the gift?

Of course! We will write a complimentary handwritten note if you include its contents in the comments or contact us by email or phone!